FAQ

Frequently Asked Questions For Insureds

FAQ

Frequently Asked Questions For Insureds

Q. HOW DO I ACCESS MY ACCOUNT ONLINE?

First time users: find your user name and temporary password in your Welcome Letter/Notice of Acceptance.

Q. IS THERE A CHARGE FOR ACH PAYMENTS OR AUTOPAY WITH ACH?

A. FIRST does not charge for ACH payments. Whether you make a down payment with your bank account or sign up for AutoPay (recurring payments by ACH withdrawal), there is no charge. To set up AutoPay, log into your FIRST InSite account and click the AutoPay tab. You will receive a welcome letter once you account is set up.

Q. HOW DO I OBTAIN A CERTIFICATE OF INSURANCE OR MAKE CHANGES TO MY POLICY?

A. Please contact your agent for all policy needs.

Q. HOW DO I CONTACT CUSTOMER SERVICE?

Chat Now


Look for this button when logged into FIRST InSite to chat with one of our customer service representatives.


Customer service representatives are available Monday through Friday 7 a.m. to 7 p.m. CST.
Spanish-speaking representatives are available upon request. Representantes de habla hispana están disponibles bajo petición.

Our website and automated phone system are available 24/7/365.