Coronavirus Update

Everyone at FIRST wishes you, your family, and your teammates the best during this challenging time.  Because the safety and well-being of our clients and our employees is our #1 priority, we are working remotely. We are open normal business hours, from 7 a.m. to 7 p.m. CST Monday-Friday.

We pride ourselves on our excellent customer service and are committed to providing assistance to our clients. The FIRST Team is doing an amazing job during this unprecedented crisis, and our Customer Service and Asset Management representatives are working very hard to help and advise our clients.  Please review the resources we have provided here.


We know you are working hard to support your insureds and their changing needs.  We have created tools to assist you.


For Payment Concerns

FIRST Flexibility and Payment Options During COVID-19

Tools for Working Remotely

Social distancing is forcing all of us to find solutions for working remotely that are efficient and secure.
Find out more about e-Complete, our easy and totally electronic loan process.

Watch a short video here.

New Loans

More clients than ever are going to need help paying their insurance premiums.  Premium finance remains a safe and sound financial solution for insureds to smooth out cash flow and preserve working capital. Contact us to get started right away.


Learn about our options for insureds facing financial hardship or seeking payment relief as a direct result of the COVID-19 crisis:

FIRST Your Premium Finance Loan – A Guide to Payment Options

We encourage you to log into your FIRST InSite account 24/7/365 here

  • Check your account status and activity.
  • Sign up for Go Paperless! to receive notices and statements the same day they are generated.
  • Make payments by ACH or credit card.  We accept American Express, Mastercard, VISA and Discover..

For NJ Insureds, please see below:

Read NJ Dept. of Banking and Insurance Bulletin No. 20-17 here.
Read Q&A on NJ Bulletin No. 20-17 here.

While the safety of our clients and teams are our #1 priority, we remain committed to our agency partners and our insureds and to providing the best-in-class customer service we are known for.

Stay connected. Stay healthy. Stay strong!