The FIRST Advantage

Dedicated to Service

FIRST is and always will be a service organization. We have built a reputation for outstanding service within the industry and we will do whatever it takes to maintain that reputation.

Our commitment to technology and innovation is part of this effort. So are the FIRST Service Guarantee, the only written guarantee of service in premium financing, and FIRST’s Cancellation Avoidance Program which helps keep FIRST’s cancellation rates well below the industry average.

FIRST is also aware that there are no “cookie-cutter” solutions. Any proposal FIRST makes is a starting point that will allow FIRST to build the programs that a FIRST agent/client needs to best serve the interest of each insured/customer segment.

Service Team

For day-to-day operations, each agent/client has a Service Team at FIRST. This Team is designed to give the agent/client central contacts in FIRST’s Home Office. Each Team will know everything about their agent/client, their insureds and their relationship with FIRST.

Married to Flexibility

FIRST’s stellar performance during the last several years can be attributed to many factors - endorsements, aggressive sales people, superior customer service and competitive pricing, to name a few. However, FIRST’s flexibility is the primary reason for FIRST’s success.

FIRST does not have set rate structures or programs in which agents/clients must fit. Every agent/client receives a customized program designed specifically for their book of business. FIRST has over 2,000 agents/clients and 2,000 different programs - one for each agent/client. FIRST’s agents/clients can customize rates, funding dates and methods, payment terms, quoting methods, levels of customer service and support services.

This flexibility also ensures the success of FIRST’s endorsed programs. For example, rather than creating one program for all members of The Council of Insurance Agents & Brokers (CIAB), FIRST creates one program for each member of The Council.