As the only premium finance company with a written guarantee, FIRST prides itself on the fact that we have a reputation for superior service unmatched in the industry.

Through a written guarantee, FIRST ensures complete satisfaction of its clients and their insureds. If service fails to live up to anyone’s expectations, FIRST will, at a minimum: :

• Correct the situation to the satisfaction of all parties.
• Issue a letter of correction and, if appropriate, a formal letter of apology from a FIRST officer.
• Issue a certificate to the client or the insured valid for a rate reduction of 10% (or more) of the finance charges on a future premium agreement, good for one year. Rate reductions may be subject to maximum dollar limitations.
• Finally, if all efforts fail to satisfy the client or the insured, FIRST will fully refund all of the finance charges on the premium finance agreement in question to the extent that they exceed the borrowing rate, rebating all profit and overhead margins. FIRST will not benefit from a dissatisfied client or insured.



Download FIRST Service Guarantee (PDF)